Cancellation And Refund Policy:
1. Any cancellations to the order shall be made before
48 hours of the actual time of delivery to claim refund of the paid amount. No
refund shall be made once the 48hr delivery window starts. In case of Courier
Products cancellation is not possible if the product is dispatched and
Personalized Products once placed cannot be cancelled.
2. Cancellation of
order shall be made with mail with Subject: " Cancellation
Request" and sent to info@cake69.com
Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
3. Cancellation shall
be initiated after formal order cancellation request is received
at info@cake69.com
4. Refund shall be
made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case
for unfounded recipient )
c. If there is any complain regarding the quality of the product being
delivered, we will inquire about the same and if it is found to be true, the
customer will get a full refund or the product will be replaced.
5. A refund can only
be requested in case of service failure, our team will evaluate if an order
qualifies for a refund and the decision of our management will be final. The
refund amount in no circumstances can exceed the amount paid by customer, we
are not liable for any loss or claim beyond the amount actually paid by
customer.
6. In case of
Cancellation, 5% charge will be applicable.
7. Any discounted or
exempted amount cannot be claimed for refund.
8. Any extra amount
credited to cake69.com account may be
considered for order enhancement but will not be refundable.
9. In all matters
concerning Cancellation and refund cake69.com shall have the deciding hand.
10. cake69.com may amend
its Cancellation And Refund Policy from time to time. If we make any
substantial changes in the way we use your personal information we will notify
you by email or an announcement on the website.
11. If you have any
questions/comments about our Cancellation & Refund Policy, please email us
at info@